Refund Policy
​
Return Policy
​
Curated Deco offers a 30 days money back policy. We will refund your purchase amount minus the delivery charge if you are dissatisfied with your purchase subject to conditions below:
​
- You must notify us of your intent to return within 14 days.
- You must fill in the Return Form. Do not return your item without the Return Form since it is harder to track the item without it.
- The item must be returned within 14 days from the day of the notice of the intent to return.
- The item must be returned in unused, new, uninstalled, sell-able condition in the original packaging.
- Curated Deco does not accept Returns or Exchanges of Used Products pass the allocated time specified by the Return Policy.
- The customer is responsible for return changes on all undamaged returns and exchanges.
- If the item arrived damaged please let us know within 24 hours.
- Refunds are only issued after the returned item has been received and inspected.
- We will refund your purchase amount minus the original delivery charges.
- Refunds will be applied to the same payment method used when the original purchase was made.
- If a returned item gets damaged during transportation, it is the customer’s responsibility to file the claim with the courier. No refund can be issued in this case.
Curated Deco will not be held liable for late deliveries due to incorrect address. Please ensure that all the information you have provided is correct before submitting your order. If you think you have entered the wrong address, you need to contact us immediately in order to correct the mistake.
​
Damages and Defects:
​
We are committed to making sure you are satisfied with our products. Your order is inspected prior to delivery to ensure all items are in excellent condition. Our products are packaged securely to prevent any damage damages may occur during delivery. Before signing off for the delivery, please inspect the carton and content. Should you notice any damage, please note it on the delivery note and contact us immediately on 21551918 whilst the driver is still there.
​
If there is any damage we will instruct you as to what to do. It all depends on the type of goods you’ve ordered and what the damage is. It is a good idea that the person accepting delivery is capable of checking the goods over and potentially be capable of opening the packaging to inspect the goods.
​
We will not be held responsible for the cost of repairs or replacement of damaged items if there is no notation on the Delivery Note. If you are unable to inspect the content at the time of delivery, make a note on the delivery note that there appears to be some damage to the content and you were not able to inspect the contents before signing. You then have 24 hours to initiate the damage claim with us.